Every penny a customer commits to pay on a platform is counted as part of GMV, whether or not they pay, or later get the money refunded.
E-commerce and New Retail
Ele.me faces backlash, Luckin coup: Retailheads
Ele.me is criticized for its treatment of the family of a deliveryman who died on the job. The US may ban American investors from Alibaba and Tencent.
Ele.me driver self-immolates to protest wage dispute
A short video showing individuals putting out the flames engulfing a deliveryman working for Ele.me in Jiangsu province went viral on Chinese social media.
Fired Pinduoduo employee says company exploits workers
Pinduoduo is the target of a fresh wave of online criticism for its alleged coverup through its punishment of the whistleblower.
Pinduoduo faces probe after worker death, e-commerce giants fined: Retailheads
The death of a Pinduoduo employee reignited discussions about overtime work at Chinese tech giants. A Chinese regulator slapped fines on e-commerce firms.
Alibaba empire under pressure, VCs flood edtech: Retailheads
China launches an anti-trust probe into Alibaba and summon executives from Ant Group, Luckin continued to grow in 2020, investment into edtech surged.
The Meituan resistance: Small restaurants are breaking ties with the app
Some small restaurants in Xi’an find the costs of working with Meituan unbearable, so they try to break free from the food delivery app.
China launches anti-monopoly investigation into Alibaba
As sister company Ant Group faces challenges from finance regulators, Alibaba is confirmed to face an anti-monopoly investigation.